Public offer for courier
PUBLIC OFFER FOR PROVIDING ACCESS TO UKLON SERVICE FOR COURIERS
“UKLON UB” FE LLC (hereinafter referred to as “Uklon”), carries out the implementation of software by providing access to the Service (as defined below) to a self-employed persons engaged in the business of delivery of items based on order who accept this offer by performing the actions specified below (hereinafter referred to as the “Courier”). Uklon and Courier are hereinafter collectively referred to as the “Parties” and individually as a “Party”.
1. CONCLUSION OF THE AGREEMENT AND COURIER’S WARRANTIES
1.1. The Courier understands that access to the Service is provided on the terms and conditions, in the manner and to the extent set out herein, which has the status of a public offer in accordance with Article 369 of the Civil Code of the Republic of Uzbekistan.
1.2. The Courier confirms that he/she has read the text of the Public offer, understood its content and agrees with it.
1.3. Downloading and installation of the Mobile Application by the Courier, entering data into it and registration is a full and unconditional confirmation of the Courier’s acceptance of the terms and conditions of the Public offer in accordance with article 370 of the Civil Code of the Republic of Uzbekistan.
1.4. In the event that current Online Service Partners who fulfill orders for the passengers transportation by road in accordance with the terms of the Public Offer for providing access to Uklon Service for Partners, available at https://uz.uklon.eu/en/user-agreement-en/, under the “Public Offer for Partner” tab, also fulfil orders for delivery within a single Account, the fact that the Courier accepts the first Order for delivery of Item after this version of the Agreement enters into force constitutes full and unconditional confirmation of the Courier’s acceptance of the terms of the Public Offer in accordance with article 370 of the Civil Code of the Republic of Uzbekistan.
1.5. Upon acceptance by the Courier, the terms and conditions of the Public offer become a binding Agreement (contract) for the Parties in accordance with Article 364 of the Civil Code of the Republic of Uzbekistan, which is subject to execution in accordance with its terms and conditions.
1.6. By accepting the terms and conditions of the Agreement, the Courier warrants that he/she complies with the legal requirements specified in clauses 4.1.4 and 4.1.5 of this Agreement applicable to the fulfilment of the respective Orders.
1.7. The Agreement does not establish any other legal relationship (including employment relationship) between Uklon and the Courier other than the relationship expressly set forth in this Agreement.
2. TERMS AND DEFINITIONS
2.1. “Bonus” shall mean a bonus remuneration accrued by Uklon to the balance of the Courier’s Account for fulfilling the terms and conditions of the existing marketing activities: bonus programs as well as personalized bonus payments in accordance with “UKLON DRIVER” Loyalty Programme, as well as within the framework of other activities and incentive programmes of Uklon.
2.2. “Uklon Fee” shall mean the Courier’s payment in favour of Uklon for providing access to the Service, including Uklon’s agency (commission) fee for the execution of an assignment in accordance with this Agreement. The “basic amount of Uklon Fee” as used within the text of this Agreement shall mean the amount of the Uklon Fee without Discounts.
2.3. “Didox-S” shall mean an electronic document flow platform available at https://ds.didox.uz, designed for collection, storage, processing, transfer of information and organization of legally significant electronic document flow between legal entities and individuals, used by the Parties within the framework of cooperation under this Agreement.
2.4. “Order” shall mean the Customer’s request for delivery of Item from one place to another, placed through the Mobile Application “Uklon”, structured according to the necessary details.
2.5. “Customer” shall mean Sender or Recipient who has placed an Order using the Mobile Application “Uklon”.
2.6. “Mobile Application “Uklon” shall mean a copy of the computer program in the form of a mobile application for iOS, Android electronic devices titled “Uklon”, which is provided to the Customer as a tool to access the Service.
2.7. “Mobile Application “Uklon Driver” shall mean a copy of the computer program in the form of a mobile application for iOS, Android electronic devices titled “Uklon Driver”, which is provided to the Courier as a tool to access the Service.
2.8. “Sender” shall mean any legally capable individual, including a representative of the seller of the Goods, who transfers the Item to the Courier for delivery to the Recipient.
2.9. “Item” shall mean Goods, object or another subject, transferred to the Courier for delivery to the Recipient based on the formalized Order.
2.10. “Reporting Period” shall mean the estimated period for finalizing settlements and exchanging initial documentation between the Parties, which is one (1) calendar month.
2.11. “Payment Card” shall mean a payment instrument supported by the processing system of the Payment System, used for payment for the cost of goods (services, works), transfer of funds from one account to another, as well as for crediting and receiving cash.
2.12. “Payment System” shall mean IE LLC “INSPIRED”, the operator of “PAYME” payment system (license of the Central Bank of the Republic of Uzbekistan No. 3 dated April 4, 2020); JSC “MULTICARD PAYMENT”, payment organization (license of the Central Bank of the Republic of Uzbekistan No. 26 dated May 4, 2024); JSC “BeeLab”, the operator of “Beepul” payment system (license of the Central Bank of the Republic of Uzbekistan No. 46 dated June 8, 2024) or other payment organizations and banks that cooperate with Uklon and are accepted by the Courier, alone or in cooperation with other operators, as a payment system (bank) authorized to organize non-cash payments of the Customers for Orders within the Service, as well as mutual settlements between the Parties, in particular, the withholding of amounts payable by the Courier to Uklon.
2.13. “Recipient” shall mean any legally capable individual, specified in the Order, including, buyer of the Goods or his representative, to whom Courier shall deliver and transfer the Item.
2.14. “UKLON DRIVER” Loyalty Programme is a marketing activity of Uklon aimed at, in particular, attracting the Couriers, boosting their activity in using the Service and increasing the recognition and loyalty of Couriers to the Uklon brand. The terms and conditions of participation in “UKLON DRIVER” Loyalty Programme are available at the link: https://uz.uklon.eu/ru/user-agreement-ru/uklon-driver and define the procedure and terms of conduct of the Loyalty Programme, interaction of the parties within the framework of its implementation and receipt of remuneration.
2.15. “UKLON RIDER” Loyalty Programme is a marketing activity of Uklon aimed at attracting the Customers, boosting their activity in using the Service and increasing the recognition and loyalty of Customers to the Uklon brand. The terms and conditions of participation in “UKLON RIDER” Loyalty Programme are available at the link: https://uz.uklon.eu/ru/user-agreement-ru/uklon-rider/ and define the procedure and terms of conduct of the Loyalty Programme, interaction of the parties within the framework of its implementation and receipt of remuneration.
2.16. “Promo Code” shall mean a certain sequence of symbols that gives the Customer a discount on the price of the Order, subject to activation of the Promo Code and compliance with other terms of use in accordance with the “UKLON RIDER” Loyalty Programme.
2.17. “Self-employed person” shall mean an individual engaged in independent activity based on personal participation in the performance of work and rendering services to individuals and legal entities for the purpose of receiving income from labor, registered with the State tax authorities in accordance with the procedure established in the Republic of Uzbekistan and not having the status of an individual entrepreneur.
2.18. “Service” shall mean a technological platform consisting of a Mobile Applications and an interconnected set of computer programs and electronic data in the form of numbers, letters, symbols, images and their combinations (including graphic information, video information, etc. ), intended for automated control, collection, processing, distribution, storage and presentation of data about Orders placed on it by the Customer, automatic calculation of the cost of the Order taking into account the relationship between supply and demand, weather conditions, route, workload and other factors, which automatically builds routes and ensures the exchange of data for the Courier’s communication with the Customer, allows the Customer to place and change, and the Courier to confirm or reject the relevant Orders at his/her own discretion, publish data about his/her location, rate the Customers, and use routes built by the program in real time within the available functionality of the Service.
2.19. “Discount” shall mean the amount of money by which the amount of Uklon Fee due from the Courier for the Reporting Period may be reduced as a result of fulfilling by the Courier of certain requirements stipulated by this Agreement.
2.20. “Agreement” shall mean this Public Offer for providing access to Uklon Service for Couriers, which is also referred to as the “Public Offer” or “Offer” throughout the text.
2.21. “Goods” shall mean a non-food product manufactured by the manufacturer, sold by the seller to the consumer (buyer) under a retail sales contract, and paid for by the buyer at the time the Courier accepts it for delivery.
2.22. “Account” shall mean a unique identifier of the Courier, which is used for summary accounting of the number and details of the Orders accepted by the Courier, information on payment for these Orders and on the Courier’s debts or claims against Uklon in connection with the Orders provided by the Courier. The account is of a technical nature and does not have the status of a current or bank account.
3. SUBJECT MATTER OF THE AGREEMENT
3.1. The subject of this Agreement is the provision of software implementation services by Uklon by providing the Courier with access to the Service via the Internet, for the provision of which the Courier, in turn, undertakes to pay the Uklon Fee.
3.2. The Courier confirms, that within the framework of this Agreement, Uklon provides exceptionally technological platform for interaction between the Courier, Senders and Recipients and does not provide delivery services.
3.3. Access to the Service within the framework of this Agreement is provided to the Courier solely for his interaction with the Senders, Recipients and Uklon for the purposes of processing and realization of Orders using the functionality of the Service and does not mean any transfer to the Courier of the intellectual property rights to the Service or its components. For these purposes, the Courier is hereby granted a non-exclusive right to use the Service and the intellectual property objects included therein, in particular their reproduction, in whole or in part, on his/her suitable electronic device.
3.4. Conditions for accessing the Service. To access the Service, the Courier must register through the Mobile Application “Uklon Driver”. As a result, an Account will be created to access the Service. In this case, the mandatory conditions for further use of the Service functions after registration in the Mobile Application are: (i) registration of the Courier on the Didox-S platform, as well as (ii) the Courier’s active status of a Self-employed person providing services on delivery of items based on the order, obtained in accordance with the legislation of the Republic of Uzbekistan.
3.4.1. Use of Didox-S platform. For the purposes of fiscalization of services provided by the Courier, as well as for the formation of the relevant primary accounting documents, the Courier undertakes to register on the Didox-S platform as indicated below and acknowledges that this is a prerequisite for further use of the Service functions.
The procedure of the Courier’s registration on the Didox-S platform, as well as the rules and conditions of further interaction with the platform, are regulated by the Didox-S legal documentation, which is communicated to the Courier directly through the Didox-S platform during the registration process.
3.4.2. Registration of the Courier on the Didox-S platform. After the Courier completes the registration in the Service, the Courier’s data, including phone number, surname, first name, patronymic and TIN, are transferred to Didox-S platform. As a result of processing the said data, the Courier receives an SMS message with an invitation-link to register on the Didox-S platform as an “executor”.
If at the moment of registration in the Service, the Courier does not have the status of a Self-employed person – after registration on the Didox-S platform and entering the requested data the Courier receives the status of a Self-employed person and determines Uklon as an agent (commission agent) of the Courier.
If at the moment of registration in the Service the Courier already has the status of a Self-employed person – after registration on the Didox-S platform and entering the requested data the Courier verifies the status of a Self-employed person and determines Uklon as the Courier’s agent (commission agent).
The use of the Service without going through the above procedures or withdrawal (cancellation) by the Courier of Uklon’s status as a “commission agent” with further use of the Service shall constitute a breach of the Agreement. In such case, Uklon shall have the right to suspend the execution of the Courier’s orders, set off all amounts under the order as a penalty for breach of the Agreement and suspend the Agreement or unilaterally terminate it.
3.4.3. The Courier may not have more than one Account to access the Service.
3.4.4. When registering an Account, the Courier is obliged to provide true and complete information by filling in the appropriate form. If the Courier provides false or incomplete information when registering an Account or later when using the Service, Uklon has the right, in its sole discretion, to suspend or cancel the Courier’s access to the Account without any prior notice.
3.4.5. In the event that Courier’s actions (or inactions) may result in a violation of applicable law or any rights and interests of Uklon or Customers, or expose Uklon to risk, including claims against Customers or Uklon due to Courier’s actions (or inactions), Uklon shall have the right, in its sole discretion, to suspend Courier’s access to the Account or cancel the Account without any prior notice.
3.4.6. Uklon has the right to request from the Courier and to check/track by any means information regarding possessing by the Courier of an active status of a Self-employed person, as well as other data necessary for execution of the Agreement.
In the event that Uklon is aware of the cancellation, suspension or withdrawal of the Courier’s Self-employed status, Uklon shall have the right, at its sole discretion, to suspend or delete the Courier’s access to the Account without any prior notice.
3.4.7. When registering in the Service, the Courier enters a phone number to receive the registration code for to access the Account. The Courier is solely responsible for safeguarding this code and other confidential information when logging into the Account. Under no circumstances should the Courier disclose this information to third parties. Uklon shall not be liable for any consequences resulting from the Courier’s loss of registration codes or other confidential information.
3.4.8. The Courier bears all risks associated with unauthorized access to the Account and use of the Service by any third party (including when the Courier voluntarily transfers his/her registration codes and other confidential information to third parties).
3.4.9. If the Courier has reason to believe that a third party has gained access to his/her Account, the Courier shall notify Uklon immediately to take appropriate action, provided that Courier can confirm its right to maintain the Account in question.
3.5. Order Acceptance Procedure. To accept an Order, the Courier must have a positive Account balance, which shows that the Courier does not owe Uklon Fees. If the negative balance of the Account exceeds UZS 3, 000. 00, the Courier’s access to the Service will be suspended until the positive balance of the Account is restored. It is at the Courier’s sole discretion to decide whether or not to accept an Order for fulfillment. Upon acceptance of the Order, the Courier agrees to pay the Uklon Fee in accordance with the procedure set forth in Article 5 of the Agreement.
3.5.1. The Courier is authorized to accept for delivery only those Items that meet the following requirements:
• The weight of the Item does not exceed 40 (forty) kilograms;
• The size of the Item allows it to be placed in the trunk or on the back seat of a standard passenger vehicle without violating traffic safety regulations;
• The Item does not require special transportation conditions (including maintaining a specific temperature, using special packaging, or obtaining special permits);
• The Item is packaged in such a way to prevent damage during normal transport in a passenger vehicle.
The Courier has the right to refuse to accept the Item for delivery if it does not meet the requirements specified in this clause.
3.5.2. The Courier is responsible for checking the contents of Items received within the fulfillment of Orders and agrees not to accept for delivery certain types of Items as specified in Section 4.1.11 of this Agreement. However, if the Item was fully packaged before being transferred to the Courier, and the Courier was unable to open it and check the contents of the Item, the Courier shall perform only a visual checking of the Item to ensure the integrity of the packaging for safe transportation and shall not be liable for the accuracy of the information provided by the Sender regarding the characteristics and contents of the Item being transferred for delivery.
3.6. Use of the Payment System. Within the framework of rendering services under this Agreement, the Courier (commissioner) authorizes Uklon to act as a commercial agent (commissioner) of the Courier and to perform the following assignments:
i. using the technical functionality of the Service to determine the recommended price of the Order based on the ratio of supply and demand, weather conditions, route, traffic and other factors and offer it to the Customers with the possibility of adjustment, as well as inform the Courier about the price of the Order confirmed by the Customer;
ii. with the involvement of the Payment System to receive funds for the fulfilled Orders paid by the Customers by bank cards and to send the relevant funds to the Courier in accordance with the payment procedure provided for in this Agreement. Any payment obligation accepted by the Customer by means of bank cards shall be deemed fulfilled from the moment the payment is made.
For the purposes of this clause, the Courier also authorizes Uklon to act on his/her own behalf to involve, communicate and reach arrangements with the Payment System to the extent necessary for the execution of assignments. Such communications and arrangements with the Payment System shall be at Uklon’s sole discretion, provided that Courier shall have the right to request reasonable information about the scope and details of such arrangements. The Courier acknowledges and agrees that under no circumstances shall Uklon and the Payment System be liable for any relationship (including, without limitation, any disputes or complaints regarding the fulfillment of Orders) between Courier, Senders and Recipients related to the fulfillment of Orders.
For the avoidance of any doubt, Uklon does not act as a commercial agent (commission agent) in connection with other actions to be performed by the Courier pursuant to the Agreement, or in connection with any other rights and obligations of the Courier.
3.6.1. The Courier agrees that the Payment System will charge the fees received by the Courier for the fulfillment of Orders. After deducting the Uklon Fee and the Payment System Fee, in accordance with Article 5 of the Agreement, the remaining amount shall be transferred by the Payment System to the Courier’s respective accounts.
3.7. Bonuses. It is at the Courier’s discretion to decide whether to comply with the terms and conditions of the current bonus programs in accordance with “UKLON DRIVER” Loyalty Programme and/or the terms of other activities and incentive programmes held by Uklon. Upon proper fulfillment of the relevant terms and conditions, Uklon undertakes to credit the Courier with the Bonus in accordance with the procedure set forth in “UKLON DRIVER” Loyalty Programme or in the terms of other activities and incentive programmes, as well as in this Agreement.
3.8. Testing. Uklon reserves the right, for the purpose of improving the quality of the Service, developing and implementing new features, and optimizing the user experience, to conduct testing (including A/B testing) of the Service’s functionality, including, but not limited to, changes to the interface of Mobile Application “Uklon Driver”, the logic of individual features, the conditions for displaying information, and other elements of the Service.
3.8.1. As part of such testing, certain Couriers may be granted access to changes in the interface of Mobile Application “Uklon Driver”, the operational logic, and the functionality of the Service. Conducting such testing does not entail any limitation of Couriers’ capabilities compared to other Couriers.
3.8.2. The Courier agrees to participate in such testing and acknowledges that changes to the functionality may differ from the functionality available to other Couriers and it shall not be considered a violation of the terms of this Agreement.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Courier shall:
4.1.1. comply with his/her obligations under the Agreement, to familiarize himself during the registration process with the “Terms and/or Rules of Cooperation” posted on the Internet at the link https://uz.uklon.eu/driver-update/ and to comply with their provisions;
4.1.2. properly fulfill all Orders accepted by him/her;
4.1.3. carry out delivery of Items in accordance with the requirements of the legislation of the Republic of Uzbekistan, as well as ensure the safety of the Item from the moment it is received from the Sender until it is transferred to the Recipient;
4.1.4. maintain the vehicle used to fulfill Orders in good technical and clean condition (including regular maintenance, checking the functionality of all systems and components of the vehicle, as well as maintaining its appearance and interior of the vehicle in appropriate condition), and also comply with the rules of the road traffic and other legal requirements applicable to the relevant vehicles;
4.1.5. have all the necessary documents and information determined by legislation of the Republic of Uzbekistan for carrying out the activity on delivery as Self-employed person, provide copies of them to Uklon upon first request, and immediately inform Uklon in writing about any changes thereto, in particular:
• a certificate of state registration of the vehicle;
• a certificate of registration as a Self-employed person;
• a driver’s license of the appropriate category;
• a document certifying the right to use a vehicle of third parties (if applicable);
• MTPL insurance policy;
• confirmation of a regular medical examination, etc.
4.1.6. not transfer the rights and possibilities of access to the Service to any third parties;
4.1.7. pay timely and in full the Uklon Fee;
4.1.8. use available personal data of the Senders and Recipients solely for the purposes of fulfilment of the respective Order, do not save them after fulfilment of the Order, do not transfer such data to the third parties and do not use them in personal or any other purposes except for fulfilment of the Order;
4.1.9. in case of refusal to fulfill the accepted Order, notify Uklon thereof;
4.1.10. adhere to the principles of business ethics and respectful conduct when interacting with Senders and Recipients when fulfilling an Order;
4.1.11. not accept for delivery any Items containing:
• weapons of any kind, ammunition;
• narcotics, psychotropic and poisoned substances;
• explosives, pyrotechnics, flammable, radioactive, and toxic substances;
• cash and currency assets, securities, precious metals, and gemstones;
• animals;
• biological liquids and materials;
• hazardous chemicals;
• products that require special temperature conditions for transportation;
• other items prohibited by the legislation of the Republic of Uzbekistan.
4.1.12. ensure transfer of the Item exclusively to the Recipient specified in the Order, or to other person as agreed with the Sender;
4.1.13. provide Uklon with the following information and immediately inform Uklon (and the Payment System) in writing of any changes thereto:
• an ID;
• a certificate of registration as a Self-employed person;
• a certificate of state registration of the Courier’s vehicles used for fulfillment of Orders;
• TIN/PINFL;
• driver’s license;
• address, contact phone number, e-mail;
• bank account information and information on any payment transactions related to the Service to the extent necessary to monitor the proper payment of Uklon Fee, applying Discounts and accruing Bonuses;
• other necessary information connected to the fulfilment of the terms of the Agreement.
4.1.14. specify Uklon as a commercial agent (commission agent) of the Courier using the functionality of Didox-S platform and, in case of change of such status, immediately stop using the Service;
4.1.15. not violate the rights and interests of the Senders, Recipients and third parties when fulfilling the conditions of Uklon bonus programmes in accordance with “UKLON DRIVER” Loyalty Programme and/or of other activities and incentive programmes held by Uklon;
4.1.16. if the Recipient is unavailable and it is therefore impossible to fulfill and complete the Order, or if the Recipient refuses to accept the Item, to return the Item to the Sender with Uklon’s assistance;
4.1.17. upon accepting Item for delivery, visually inspect the packaging to ensure it is intact and suitable for safe transportation. The Courier also acknowledges that Uklon does not inspect the contents of Items and is not liable for their contents.
4.2. The Courier shall be entitled to:
4.2.1. access the Service and use it in accordance with the terms and conditions of the Agreement;
4.2.2. applying Discounts subject to compliance with the terms of this Agreement;
4.2.3. accruing Bonuses subject to fulfilment of the terms and conditions of the existing Uklon bonus programmes in accordance with “UKLON DRIVER” Loyalty Programme and/or of other activities and incentive programmes held by Uklon;
4.2.4. obtain from Uklon the necessary explanations related to the fulfilment of its obligations under the Agreement;
4.2.5. refuse to deliver Items, specified in clause 4.1.11 hereof, prohibited for transportation in accordance with the legislation of the Republic of Uzbekistan or posing other risks for life, health and property of the Courier or third parties, as well as refuse to accept any postal items.
4.2.6. perform through the Online Service using a single Account orders for delivery of Items, as well as orders for passengers transportation by road, in accordance with the terms of the Public Offer for providing access to Uklon Service for Partners, available at https://uz.uklon.eu/en/user-agreement-en/, under the “Public Offer for Partners” tab.
4.3. Uklon shall:
4.3.1. enable the Courier to register an Account and access the Service from a suitable electronic device of the Courier;
4.3.2. facilitate the performance by Couriers of Orders providing for the accrual of Bonuses, to accrue Bonuses in due time and in full and provide Couriers with complete and up-to-date information on the current bonus programmes in accordance with “UKLON DRIVER” Loyalty Programme and on other activities and incentive programmes held by Uklon;
4.3.3. provide the Courier with the necessary information related to the fulfillment of the Agreement terms and conditions;
4.3.4. with the involvement of the Payment System in case of non-cash payment for the Order, ensure the deposit of the Customers’ funds (escrow services) and ensure accounting of the deposited funds linking them to the respective Order;
4.3.5. provide information regarding the fact of depositing funds and the fact of their transfer to the Courier or the Customer.
4.4. Uklon shall be entitled to:
4.4.1. verify the Courier’s compliance with the terms and conditions of the Agreement, as well as the “Terms and/or Rules of Cooperation” posted on the Internet at the link https://uz.uklon.eu/driver-update/;
4.4.2. require the Courier to comply with the appropriate level of Orders performance;
4.4.3. in case of non-fulfillment or improper fulfillment of the terms and conditions of the Agreement by the Courier, demand elimination of the violations;
4.4.4. unilaterally terminate the Agreement in accordance with the procedure provided for in clause 6.1 of the Agreement;
4.4.5. initiate various marketing activities and provide Couriers with Bonuses in accordance with “UKLON DRIVER” Loyalty Programme and/or the terms of other activities and incentive programmes, as well as provide Customers with Promo Codes in accordance with “UKLON RIDER” Loyalty Programme;
4.4.6. suspend or cancel access to the Service, suspend any settlements under the Agreement or terminate this Agreement at its discretion unilaterally without prior notice to the Courier if there are grounds to believe that the Courier or any third party (including, but not limited to, the Sender and the Recipient) with the assistance or knowledge of the Courier commits fraudulent and/or other actions that violate the law, this Agreement, the rules of the Payment System or otherwise infringes on Uklon rights and interests or puts Uklon at risk of sanctions;
4.4.7. assign a class to the Courier’s car at its own discretion, based on various criteria (including, but not limited to: car model, its condition, comfort level and other parameters);
4.4.8. receive and transfer to the Payment System, the State Tax Committee, as well as the owner of Didox-S platform – Didox Tech Limited Liability Company all information about the Courier (including his/her personal data), Senders, Recipients, Discounts, Bonuses and the Agreement, to the extent and for the purposes necessary for the proper execution of the Agreement. The specific list of information to be transferred to each of the above subjects in connection with this Agreement is defined by the Privacy Policy, available on the Internet at the following link: https://uz.uklon.eu/en/user-agreement-en/, tab “Privacy Policy”;
4.4.9. withhold the funds to be paid or reimbursed by the Courier in favour of Uklon as Uklon Fee, penalty or fine from the funds received by Uklon in the course of execution of orders. The Parties acknowledge that if the Courier has an obligation to pay Uklon Fee, penalty or fine, such withholding of funds shall not be considered a breach of Uklon’s obligations under the Agreement.
4.4.10. delegate its rights and obligations within the framework of execution of an assignment to the Payment System without further consent of the Courier;
4.4.11. other rights provided for in this Agreement.
5. COST AND PAYMENT PROCEDURE
5.1. Uklon Fee. The basic amount of Uklon Fee shall be 21% of the value of each Order executed by the Courier within the Reporting Period, including all applicable taxes and duties.
5.1.1. In order to increase the overall volume of Orders performed through the Online Service, Uklon reserves the right to provide the Courier with a Discount on the base amount of Uklon Fee subject to fulfilment by the Courier of the certain conditions while using the Online Service.
For provision of the Discount, the following conditions must be met simultaneously:
- the Courier’s rating in the Account in the Online Service is between 4.7 and 5 points;
- the Courier completes the set number of Orders per day and/or completes Orders within the specified time ranges.
i. Subject to completion by the Courier of the set number of Orders per day, the following Discount is being provided by Uklon:
| The amount of completed Orders per day, qty | The amount of Discount per day, UZS |
| From 11 to 17 | 50 000 |
| From 18 to 23 | 100 000 |
| From 24 to 29 | 140 000 |
| From 30 to 34 | 200 000 |
| From 35 to 39 | 240 000 |
| From 40 | 300 000 |
ii. Subject to completion by the Courier of the Orders within the specified time ranges, the following Discount is being provided by Uklon:
| Days of the week | Time range | The amount of Discount per Order, UZS |
| From Monday till Friday | 07:00-08:00 | 14 000 |
| From Monday till Friday | 08:00-09:00 | 14 000 |
| From Monday till Friday | 09:00-11:00 | 6 000 |
| From Monday till Sunday | 23:00-06:00 | 4 000 |
| Saturday and Sunday | 09:00-14:00,17:00-19:00 | 6 000 |
5.1.2. Subject to fulfilment by the Courier of the conditions, specified in Section 5.1.1, the basic amount of Uklon Fee due from the Courier for the Reporting Period is being reduced by the amount of the Discount provided by Uklon for that Reporting Period. At the end of the Reporting Period, Uklon calculates the final amount of Uklon Fee due from the Courier and issues the corresponding electronic invoice to the Courier.
5.1.3. The total amount of all Discounts provided to the Courier in the Reporting Period based on clause 5.1.1 may not exceed 70% of the basic amount of Uklon Fee due from the Courier for such Reporting Period, regardless of the volume of fulfilment of the conditions for providing the Discount by the Courier.
5.1.4. In case of performance through Online Service within a single Account of orders for delivery of Items, as well as orders for the passengers transportation by road in accordance with the terms of the Public Offer for providing access to Uklon Service for Partners, available at https://uz.uklon.eu/en/user-agreement-en/, under the “Public Offer for Partner” tab, for the purposes of applying Discounts, the total number of completed Orders across both order types is taken into account.
5.1.5. Uklon’s fee, in the amount specified in Section 5.1 of this Agreement, shall also be withheld from any reimbursement or other payments received by the Courier from the Senders or Recipients through the Service.
5.2. For Orders paid by Customers to Courier in cashless form, Uklon’s Fee shall be retained directly by Uklon. For Orders paid by Sender or Recipient in cash, at Uklon’s sole discretion, the Uklon Fee shall be subject to Uklon’s retention from a positive Courier Account balance.
5.3. Any amounts (fines, damages or harm, etc.), payable by Courier to Uklon pursuant to the Agreement shall, at Uklon’s sole discretion, be deducted upon execution of the assignment, from the amounts due to Courier.
5.4. Settlements for Orders with the Couriers shall be organized in cash or non-cash by means of Internet acquiring technology (“acquiring service”), whereby the Customers’ payments to the Courier will be made through the Payment System. For the purposes of this clause, “acquiring service” shall mean a payment service provided in the course of execution of the assignment using various tools and means of payment when involving the Payment System by Uklon as a provider of payment services.
5.5. All expenses incurred by Uklon in the execution of the Courier’s assignments, including, but not limited to, services of the Payment System, the fee of the Payment System (represented by the relevant bank) for withdrawal of funds when the Courier withdraws funds from the balance of the Account, the costs of maintaining the information and technical infrastructure of the Service, rent, payment for the services of engaged contractors, salaries of employees and any other expenses shall be deemed to have been paid by the Courier in favour of Uklon by payment of Uklon Fee and shall not be subject to additional reimbursement by Uklon, except for the cases of replenishment the balance of the Account by the Courier, when the Payment System withholds a separate commission from the Courier in amount of 1% from the amount of replenishment.
5.6. Taxes, regulatory requirements, and other expenses. The Courier agrees to pay at its own expense all taxes, fees, license fees arising out of or related to the performance of Orders, as well as to bear all other expenses arising out of or related to the performance of Orders, compliance with the requirements of the law and this Agreement. In the event that Courier breaches these obligations and Uklon incurs monetary penalties in connection therewith, Courier agrees to reimburse Uklon for the amount of such penalties, including Uklon’s right to recover the corresponding amount from the funds due to Courier.
Taxes on the Courier’s income received as a result of performing Orders through the Online Service are withheld by Uklon at the source upon payment of such income to the Courier in accordance with the Tax Code and other applicable regulatory legal acts of the Republic of Uzbekistan.
5.7. Bonuses. Bonuses due to the Courier for fulfilment of the conditions of the current bonus programs in accordance with “UKLON DRIVER” Loyalty Programme and/or for fulfilment of the terms of other activities and incentive programmes held by Uklon, shall be accrued in accordance with their terms. Bonuses shall be accrued to the balance of the Courier’s Account and may be used for settlement of Uklon’s claims to the Courier under this Agreement or converted to the monetary remuneration for fulfilment of the relevant Orders.
5.7.1. The terms of granting Bonuses and the amount of Bonuses due shall be defined in Uklon’s bonus programmes in accordance with “UKLON DRIVER” Loyalty Programme and/or in the terms of other activities and incentive programmes. The current bonus programs are published on the Internet at https://uz.uklon.eu/driver-update/, and the Courier receives Push and TCP notifications about new bonus programs.
5.7.2. The loyalty programme ‘UKLON DRIVER’ establishes types of marketing activities: bonus programmes and personalized bonus payments, the list of which is not exhaustive. Uklon may also establish and conduct other activities or incentive programmes for Couriers.
5.8. Updating. The rates and tariffs provided for in this Article 5 of the Agreement may be modified, at Uklon’s sole discretion, temporarily or permanently, in part or in whole, taking into account factors that Uklon deems applicable, by amending or supplementing the Agreement in the manner set forth in Section 6. 4 of the Agreement.
6. VALIDITY AND TERMINATION OF THE AGREEMENT
6.1. The Agreement is concluded for an indefinite period of time and may be:
• terminated at any time by mutual written consent of the Parties;
• unilaterally terminated by either Party with prior written notice to the other Party at least 5 (five) business days prior to the proposed termination date;
• in accordance with and in the manner determined by the other provisions of this Agreement.
6.2. If within 1 (one) year after the last top-up of the Account balance the Courier has not executed any Order, the Agreement shall be deemed terminated at the initiative of the Courier. This circumstance does not deprive the Courier of the right to contact Uklon in order to conclude a new agreement.
6.3. The current version of the Agreement shall be published in the “About Service” section of the Mobile Application and on the Internet at https://uz.uklon.eu/en/user-agreement-en/, tab “Public Offer for Courier”. The Courier agrees to regularly familiarize himself or herself with the current published version of the Agreement and shall bear all risks and liability associated with or arising from failure to familiarize himself or herself with the current version of the Agreement.
6.4. Uklon shall have the right, at its sole discretion, to unilaterally modify or amend the terms and conditions of the Agreement at any time. All amendments and additions to the Agreement, including a new version of the Agreement, unless otherwise specified by Uklon, shall become effective upon their publication, and the Courier shall be responsible for familiarizing himself/herself with and complying with the relevant amendments or additions.
6.4.1. If the Courier for any reason does not agree with the amendments and addenda to the Agreement, the Courier shall refrain from further acceptance of Orders and shall inform Uklon in writing of the reasons for its disagreement. If the Parties are unable to reach an agreement in the manner provided in clause 8.3 of the Agreement, the Agreement shall be deemed terminated at the initiative of the Courier after the expiration of the period set aside for dispute settlement.
6.4.2. If the Courier continues to accept Orders after the publication of amendments and additions to the Agreement, this shall be deemed as confirmation of the Courier’s full and unconditional acceptance of the said amendments and addenda.
7. LIABILITY OF THE PARTIES
7.1. In case the Courier refuses the first two accepted Orders, Uklon has the right to issue warnings to the Courier, and in case of refusal of the third and each subsequent accepted Order later than 5 minutes after acceptance of the Order during the term of validity of the Agreement – to impose a fine in the amount of UZS 6,000 for each refusal.
7.2. In case of repeated unjustified pressing by the Courier of the SOS button intended for use exclusively in emergency cases when fulfilling Orders, Uklon shall have the right to impose a fine of up to UZS 10,000.
7.3. If the Courier unauthorizedly increases the cost of the Order, Uklon shall be entitled to charge the Courier a fine in the amount of the unauthorizedly increased cost of the Order.
7.4. If the Courier participates in schemes to create artificial Orders for the purpose of unjustified accrual of Bonuses and/or unjustified provision of Promo Codes, Uklon has the right to impose a fine in the amount of accrued Bonuses and/or provided Promo Codes.
7.5. In the event that Uklon suffers damages as a result of Courier’s breach of this Agreement or legal requirements, Courier shall, at Uklon’s request, fully compensate Uklon for the losses incurred by Uklon, including lost profits.
7.6. Any complaints (claims) of the Senders or Recipients related to or arising from the non-fulfilment or improper fulfilment of Orders by the Courier may be accepted and considered by Uklon. If, upon review of the complaint, in the reasonable opinion of Uklon it is determined that they are justified, Uklon shall have the right to impose a fine on the Courier in the amount of the value of the relevant Order, as well as to demand from the Courier full reimbursement of the losses incurred by Uklon in connection with the said complaint.
7.7. Uklon does not assess the value of the Item and is not liable for its actual cost. The Courier confirms that it assumes all risks associated with the loss or damage of the Item until it is successfully delivered to the Recipient. Unless the fault of third parties is established, the Courier shall be solely (independently) liable to the Senders and Recipients for non-performance or improper performance of Orders, loss or damage to the Item, as well as for delivery of the Item to an unauthorized person. In the event of non-performance or improper performance of an Order, loss or damage to the Item during the fulfillment of the Order, as well as delivery of the Item to an unauthorized person, Uklon shall have the right to withhold from the Courier, without dispute, the amount of the Order cost (if the Order was paid for prior to or at the time of transferring if the Item to the Courier), as well as the cost of the Item itself, as confirmed by the Sender or the Recipient.
7.8. In case the Courier violates any of its obligations set forth in Articles 3–8 of the Agreement, Uklon has the right to terminate the Courier’s access to the Service without prior notice. For the purposes of the Agreement, a breach of the listed articles will be considered a material breach by the Courier of its contractual obligations under the Agreement.
7.9. Termination of access to the Uklon Service on the grounds specified in clause 7.8 of the Agreement does not release the Courier from fulfilment of obligations arising prior to such termination of access to the Service.
7.10. In case of termination of access to the Service in accordance with clause 7.8 of the Agreement, in order to resume providing such access, the Courier undertakes to eliminate the violations in full and inform Uklon thereof as soon as possible. If the Courier fails to eliminate the violations and inform Uklon thereof within 5 (five) business days from the date of termination of access, Uklon shall have the right to terminate the Agreement unilaterally.
8. OTHER PROVISIONS
8.1. In cases not stipulated by the Agreement, the parties shall be guided by the legislation of the Republic of Uzbekistan.
8.2. All conditions of transfer, processing, and storage of personal data, which are not regulated by this Agreement, are determined by the Privacy Policy, available on the Internet at the following link: https://uz.uklon.eu/en/user-agreement-en/, tab “Privacy Policy”.
8.3. Any disputes and disagreements related to or arising out of this Agreement, its conclusion, execution or termination shall be resolved by negotiations between the Parties. If the Parties are unable to settle a dispute through negotiations within 30 (thirty) calendar days after one of the Parties notifies the other Party in writing of the occurrence of such dispute or disagreement, such dispute shall be resolved in the courts of the Republic of Uzbekistan.
8.4. The database formed as a result of the Courier’s access to the Services is the exclusive property of Uklon, and the Courier shall not acquire any rights and powers with respect to it.
8.5. This Agreement is drawn up in three versions in Russian, English and Uzbek, each of which is available in the “About Service” section of the Mobile Application and on the Internet at https://uz.uklon.eu/en/user-agreement-en/, tab “Public Offer for Couriers”. In case of inconsistency between the terms of this document in English and Uzbek and its translations in Russian, the Russian version of the document shall have legal force.
9. UKLON DETAILS
“UKLON UB” FE LLC
Registered (postal) address: 100047, Republic of Uzbekistan, Tashkent city, Yashnabad district, Pahlavon Mahmud street, 26
E-mail: uz.uklon1@uklon.eu
Tel.: +998781201011
TIN: 310448243
Version effective date: 20.04.2026